Return and Exchange Policy

Introduction

At Horizon09, we want you to be completely satisfied with your purchase. If you are not satisfied, please read our return and exchange policy.

Returns

• Eligibility: Returns are accepted within 30 days of purchase. Items must be unused, in their original packaging, and accompanied by a receipt or proof of purchase.
• Process: To initiate a return, contact our customer service team at returns@horizon09.com. We will provide instructions for returning your item.
• Refunds: Once we receive and inspect the returned item, we will process your refund. Refunds will be issued to the original payment method.

Exchanges

• Eligibility: Exchanges are accepted within 30 days of purchase. Items must be unused, in their original packaging, and accompanied by a receipt or proof of purchase.
• Process: To initiate an exchange, contact our customer service team at exchanges@horizon09.com. We will provide instructions for exchanging your item.
• Shipping Costs: Customers are responsible for shipping costs for returns and exchanges unless the item is defective or incorrect.

Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us immediately at support@horizon09.com. We will arrange for a replacement or refund and cover any associated shipping costs.

Contact Us

For any questions about our return and exchange policy, please contact us at support@horizon09.com.